UltraVNC Installation Instructions

UltraVNC is a great little remote terminal / remote control service that can be used for remote support of computer systems. It runs well on Windows and Linux and is free-of-charge use.

Download UltraVNC

1. Launch the Internet Explorer web browser.
2. Click once on this UltraVNC link. That will cause the browser to fetch the file--it will ask you what you want to do with it. Select the "RUN" button.

   UltraVNC.zip

   
3. It will download the file then as a security precaution ask you to confirm that you want to run it. Click the "RUN" button again.
   

Run the UltraVNC Installer

The UltraVNC Installer is very simple and asks minimal information when installing the product.

1. The installer will ask for the language. Make sure English is already highlighted then click "OK".
   
2. At the welcome screen click "Next".
   
3. At the license screen click "I Accept the agreement" and then click "Next".
   
4. At the information screen click "Next".
   
5. At the destination location screen click "Next" (leave the default suggested location as is).
   
6. At the Components selection make sure everything is checkmarked then click "Next".
   
7. At the Start Menu Folder screen just click "Next" again.
   
8. At the Additional Tasks screen add checkmarks next to "Register UltraVNC Server as a system service", "Start or Restart UltraVNC Service", and "Associate UltraVNC Viewer with the .vnc extension" then click "Next".
   
9. At the Ready to Install screen click "INSTALL".
   
   The installation will progress through several steps. Just wait for it to complete.
   
10. At the "Information" screen click "NEXT".
    
11. At the completion screen click "Finish".
    

Configuring Authentication

1. You may be automatically prompted by the VNC Service to enter first-time details when it initially launches. If so just enter a password into the authentication section and tell me what it is.

   If you don't get prompted to do this then right-click on the new VNC icon in your system tray and select "Admin Properties" from the popup menu then enter the password you want and click "OK" when done.

   

The remote support software is now installed and should be functioning in the background.

Windows Firewall

Next, let's open a "firewall port" to allow me to connect to the remote support software:

1. Click Start, then "Run" from your start menu. Type "firewall.cpl" into the "Open" line of the "Run" box and click the 'OK' button.
   
2. The Windows Firewall control panel will appear. Click on the "Exceptions" tab. Click the "Add Port" button.
   
3. Type "VNC Native" into the 'name' field, and type 5900 into the 'port number' field. Leave TCP selected. Click OK.
   
4. Click the "Add Port" button again. Type "VNC Java" into the 'name' field, and type 5800 into the 'port number' field. Leave TCP selected. Click OK.
   
5. Click "OK" to leave the firewall control panel.

We are done. Now I should be able to connect whenever you need help.